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What You Agree To When You Use uutoto

Before you open an account or move funds through DANA, OVO, or GoPay, these terms set out how the platform works and what each side is responsible for.

Account eligibility conditionsDANA, OVO, GoPay wallet rulesJurisdiction-dependent accessAccount security obligationsDispute and contact process
uutoto What You Agree To When You Use uutoto
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account Rights

Your account data — personal details, session records, and wallet transaction history from DANA, OVO, or GoPay — is held under a clear retention policy. We keep records for as long as is required for legal and operational purposes, and we do not share your data with third parties outside of what is necessary to process your transactions or comply with applicable law. You have the right to request access to the data we hold on you, to ask for corrections, or to request account closure. All of these actions can be initiated through the account dashboard or by contacting support directly.

Cookie Policy We use session and functional cookies to keep your account login stable and to remember your wallet preference between visits. You can manage cookie settings from your browser.
Data Retention Transaction records linked to your DANA, OVO, or GoPay deposits and withdrawals are retained for the period required by applicable law and our internal compliance obligations.
Account Security Login is protected by OTP verification. If you suspect unauthorised access, use the account lock option in settings or contact support immediately to freeze your wallet link.
Data Access Requests To request a copy of your data, submit a written request through the account help centre. We aim to respond within the timeframe required under applicable data handling obligations.
LEGAL CONTACT PATHS

How to Reach Us for Legal or Account Queries

If you have a question about these terms, need to dispute a transaction, or want clarification on how a specific rule applies to your account — including wallet-linked transactions via DANA, OVO, or GoPay — our support team handles legal and account queries directly. Reach out through the channels below and include your registered account details so we can respond accurately.

Team online

Live Chat

Open the chat widget from any page while logged in. Have your account ID ready so we can pull your transaction or wallet history for context.

Email Support

Send your legal query or account dispute to our support address. Include the relevant transaction date, wallet type (DANA, OVO, or GoPay), and a clear description of the issue.

Account Help Centre

Access the help section from your account dashboard to submit a formal written request. This path is recommended for account suspension, data requests, or term clarification.

Common Questions About Your Legal Rights Here

These questions cover what we hear most from account holders who want to understand how the terms affect them day to day — from wallet transactions to account closures and data rights.

These terms apply to anyone who creates an account and uses the platform, including wallet transactions via DANA, OVO, or GoPay, where access is permitted under local law.

We publish updates to the terms on this page. Continued use of your account after a change is posted counts as acceptance. We recommend checking this page periodically.

Raise a dispute through live chat or email support. Include your wallet type — DANA, OVO, or GoPay — the transaction date, and the specific amount in question for faster resolution.

Submit a data access request through the account help centre. We will confirm receipt and respond within the period required under applicable data handling rules.

Access depends on local law and which regions are eligible. If you are in a restricted area under applicable Indonesian law, access to the platform may not be available to you.

You are responsible for keeping your password and OTP codes private. Any action under your account is treated as yours unless you report a breach to support right away.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.